Terms and Conditions

Product information

The descriptions of the products, the information given about each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained on the upsoundexperience.com website, are exposed as a guide. .

All the prices of the products that are indicated through the web page include VAT and other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

HONIBA S.A. informs the Client that the number of available units is kept up to date with the stocks in the warehouse and the availability by our suppliers. In no case HONIBA S.A. you will intentionally put up for sale more units than you have or the supplier has reserved for you. HONIBA S.A. will do everything possible to please all its Customers in the demand for the products. However, on occasion, and due to causes that are difficult to control by HONIBA S.A. such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by the customer. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the client wants to return the delivered product, he must follow the provisions of the Return section.

The Customer agrees to pay at the time the order is placed. The initial price that appears on the website for each of the products offered will be added the fees corresponding to the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself. The ticket or proof of purchase that corresponds to the purchase order will be sent via e-mail to the customer. The Client must pay the amount corresponding to his order by means of a credit or debit card (Visa, Mastercard, Visa Electron and/or other analogous cards), cash on delivery, transfer or bank account deposit.

THE COMPANY has the maximum commercially available security measures in the sector. In this way it is guaranteed:
-That the Client is communicating their data to the server center of HONIBA S.A. and not to anyone else who tried to impersonate him.
-That between the Client and the server center of HONIBA S.A. the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

Formalization of orders
Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, HONIBA S.A. will always send an email to the CUSTOMER confirming the details of the purchase made.

Cancellation of orders
THE COMPANY will accept cancellations of orders when they are requested before the shipment of the same. To cancel, you must request it through the “Customer Service” form or by sending an e-mail to info@upsoundexperience.com.

Deadlines, place of delivery and loss
I. Product delivery HONIBA S.A. undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, and which in any case must be within the Spanish Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours. HONIBA S.A. will not be responsible for errors caused in delivery when the delivery address entered by the Client in the order form does not match reality or has been omitted. HONIBA S.A. informs the Customer that it is possible for the same order to be divided into several deliveries.

II. Delivery Time Shipments will be made through a courier company. The order placed by the customer will be delivered within a maximum period of 30 working days from the time we have confirmed the order. Although the usual delivery time of HONIBA S.A. It usually ranges between 4 and 15 days, from the completion of the order. These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delivery delays, HONIBA S.A. will inform its customers as soon as it becomes aware of them. Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to HONIBA S.A., the Client may cancel his order in accordance with the procedure described in the “Return” Section. Those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client will not be considered delays in delivery. Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped. For security reasons, HONIBA S.A. will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Deliveries not made and Loss If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. HONIBA S.A. contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that the delivery occurs. If after 7 business days after the delivery of the order the delivery has not been arranged, the Customer must contact HONIBA S.A.. In the event that the Customer does not proceed in this way, after 10 business days from the delivery of the order it will be returned to our warehouses and the Client must bear the costs of shipping and returning the goods to origin, as well as any associated management costs. If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

IV. Diligence in delivery The Client must check the good condition of the package before the carrier who, on behalf of HONIBA S.A., delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, subsequently, once the product has been reviewed, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by shipment, the Client undertakes to notify HONIBA S.A. via email in the shortest possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

RETURN I. Return procedure All products purchased from HONIBA S.A. may be returned and reimbursed, provided that the Client notifies HONIBA S.A. your intention to return the purchased product(s) within a maximum period of up to 14 working days from the date of delivery and that the rest of the conditions established in this section are met. THE COMPANY will only accept returns that meet the following requirements:

-The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
-The shipment must be made using the same box in which it was received to protect the product. In the event that the box with which it was delivered cannot be obtained, the Client must return it in a protective box so that the product reaches the HONIBA S.A. warehouse. with the maximum possible guarantees.
-A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

With the aim of facilitating the return process for Clients and being able to correctly monitor it, HONIBA S.A. establishes as the only return procedure the one established by HONIBA S.A. If the reason for the return is attributable to HONIBA S.A. (the product is defective, it is not the one ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer. To proceed with a return, the following steps must be followed:

-Inform before 7 calendar days from receipt that the product wants to be returned. The information can be made via mail to info@upsoundexperience.com or through the customer service form.
-HONIBA S.A. will inform the customer of the address to which the product must be sent.
-The customer must send it through a courier company of their choice. The return must be paid by the customer. Inform the courier company used, date and time of return.

II. Refunds to the CUSTOMER The return of the products will give rise to a refund equal to the cost of the returned products less the cost of the return service. Only in the event that the product delivered is defective or incorrect, HONIBA S.A. will also reimburse the Client for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds.
HONIBA S.A. will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the Client’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY OF PRODUCTS ACQUIRED HONIBA S.A. guarantees that the products offered for sale on upsoundexperience.com work properly and are free from defects or hidden defects that could make them dangerous or unsuitable for normal use.
The contractual guarantee offered is one year. Once the Customer has received the product, they will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information on the guarantee. No Client may request a broader guarantee than the one indicated here. HONIBA S.A. will not be obliged to pick up the damaged product and the Client must go to the HONIBA S.A. Post-Sale Service. The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, wear, installation and use not in accordance with the Manufacturer’s instructions. Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The guarantee will not apply to apparent defects and defects in product conformity, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.

-To insert or remove the mute, simply press it against the bell or pull it WITHOUT turning it, as this would cause premature wear of the joint rubber.
UpMute Guarantee:
-This guarantee will be valid only when presented with the original invoice or proof of purchase (indicating the date of purchase, model and the name of the distributor) together with the defective product during the period covered by the guarantee.
-The guarantee does not cover the expenses or the risks derived from the transport of the product or the damages or defects due to natural wear or improper use, referring to:
-.Anything that results in damage or physical changes to the product.
-.Use of the product without respecting the instructions for use.
-.Repairs or attempted repairs carried out by third parties not belonging to HONIBA, S.A. or its distributors.
-.Falls or blows.